Full-Time Customer Service Retail Inventory Manager

Description

Job Summary: Responsible for the overall accuracy and efficiency of inventory counts. The Inventory Manager must plan, coordinate organize and conduct inventory events effectively, manage employees from multiple offices to optimize performance and achieve financial expectations. Encourages interface with customers through frequent communication, so that a high level of customer service is achieved. The IM may be responsible for large Inventory events within a market.

Job Duties:

Coordinate Financial, SKU, Warehouse and Fixed Asset inventories. Ensure each inventory meets its expected accuracy and productivity, adheres to Company Standards and is as efficient as possible. Ensure the team assigned is prepared for the count.

Implement the required planning for key inventory events. Direct and supervise a team of Inventory Associates and Inventory Supervisors during an inventory event. Ensure employees have been assigned duties based on skill levels, training needs and customer requirements. Conduct quality control re-checks as necessary.

Manages a regular team of two or more employees to optimize performance. Provide communication, and coaching as required. Encourage innovative ideas. Be proactive in anticipating, and planning for the number of employees required and the staffing requirements of the inventory events.

Promote good customer service in every interaction with the customer. Ensure that the customers’ expectations are met as agreed by WIS International. Exceed the customers’ expectations if possible. Check the customers’ satisfaction level at the end of the count.

May be asked to contribute to sales for the office through developing contacts, follow through on established contacts and referrals.

Provide continuous feedback pertaining to all events to the AM and or DM.
Assists in assessment, selection hiring and training of Inventory Associates.

Holds entire team accountable to procedures and high levels of customer service at each inventory event. Requires a willingness to implement company disciplinary procedures when necessary.

Responsible for pre inventory calls and/or visits are made in a timely manner.

Ensures all inventory events follow the Health & Safety Policies and procedures established by the company. Maintain a safe work environment at all time.

Requirements
Experience: Normally requires 1-2 year supervisory experience or previous inventory experience or 12 months experience in a retail or service industry.

Education: 2 years of college preferred.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here .
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.