Call Transfer Administrative Assistant - Full-time

Description:

What will I be doing?

To support all administrative functions of the Orlando Inbound/Call Transfer department.

• Performs a variety of administrative support tasks and duties to assist the Call Transfer Department. Partners closely with the Call Transfer Management Team to provide day-to-day administrative support, as well as special projects. Utilizes broad and comprehensive experience, skills and knowledge of organizational policies, procedures, and practices. Ensures all work will be handled efficiently in their absence and understands that discretion and confidentiality are essential while performing in this role.
• Process all Personal Action Forms, deactivations of all Call Transfer employees.  Maintain employee head count reports and work with HR and Recruiting to verify accuracy.  Process and track all spiff forms.  Maintain record keeping of inbound production, keep files on all related metrics of sales floor, provide support to sales managers and director.
• Works with Sales Managers and Director to ensure all Payroll functions are accurate and transmitted to the Compensation Team.
• Produces and Analyzes Reports for Call Transfer Management Team, as needed.
• Assists in HR & payroll administration\: i.e. collection of timesheets, collection of missed punch forms, process PAFs, etc.
• Develops a general understanding of the sales and marketing business in order provide administrative assistance and support
• Demonstrates excellent interpersonal communication skills and confidentiality in the handling of incoming telephone calls and preparation of correspondence
• Codes and forwards to management for approval all sales and marketing invoices.
• As requested, assists with the coordination of sales and marketing programs/projects.
• Composes correspondence from notes, discussions or independently from knowledge of circumstances and policy and procedure
• Arranges travel reservations and prepares expense reports.
• Organizes and maintains an orderly office filing and record system.
• May analyze reports or correspondence to provide information
• Provide the highest quality of service to HGVC customers and team members at all times.
• Develop a general understanding of the timeshare sales and marketing business in order to provide administrative assistance.
• Demonstrate excellent interpersonal communication skills and confidentiality in all matters relating to the business.
• Distribute new and updated information to call center personnel.
• Other duties as assigned.

• Maintains and monitors inventory control of all office supplies for the department.
• Generate and maintain reports needed for reporting.
• Communicate with Director to ensure that all HR requests are being met and HR guidelines are being fulfilled (For example comp plans and PAFS)         
• Type and prepare any documents or presentations requested by Sales Manager's and/or Director.
• Prepare Team Member Travel program Passports for all Call Transfer employees
• Carry out all other reasonable requests by Sales Manager's and/or Director.

Qualification: What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values\:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members\:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton WorldwideÆs Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worldÆs most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.