The job below is no longer available.

You might also like

in Bridgewater, MA

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Bridgewater, MA
Bridgewater, Massachusetts

About this job

Receptionist/ Scheduler Job Description

Primary Responsibilities:
  • Reflect the values of Home Instead Senior Care, (d.b.a. South Shore Senior Care, LLC).
  • Greet and welcome each visitor in a friendly, warm and professional manner.
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.        
  • Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule prescreening calls and interviews.
  • Assist with making reference calls on prospective CAREGivers in a timely manner.
  • Support Human Resource team will all aspects of CAREGiver Engagement.
  • Enter and maintain accurate client and CAREGiver records in the operating system.
  • Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate       
  • Ensure Home Instead Senior Care standards are met and upheld
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
  • Utilize all available CAREGivers and hours.
  •  Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Take an active role in retention and nurturing relationships with both CAREGivers and clients during every interaction
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
 
Secondary Responsibilities:
  • Assist with stuffing and mailing client invoices
  • Participate in quarterly CAREGiver meetings
  • Order and stock office supplies
  • Maintain supplies for postage, fax, credit card and copy machine
  • Perform any and all other functions deemed necessary
  • 100% of calls answered by 2nd ring

Each Home Instead franchise is independently owned and operated.