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in Bridgewater, MA
Receptionist/ Scheduler - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Bridgewater, MA Bridgewater, Massachusetts |
About this job
Receptionist/ Scheduler Job Description
Primary Responsibilities:
Secondary Responsibilities:
Primary Responsibilities:
- Reflect the values of Home Instead Senior Care, (d.b.a. South Shore Senior Care, LLC).
- Greet and welcome each visitor in a friendly, warm and professional manner.
- Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members.
- Field CAREGiver inquiries over the phone in a knowledgeable manner and schedule prescreening calls and interviews.
- Assist with making reference calls on prospective CAREGivers in a timely manner.
- Support Human Resource team will all aspects of CAREGiver Engagement.
- Enter and maintain accurate client and CAREGiver records in the operating system.
- Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
- Ensure Home Instead Senior Care standards are met and upheld
- Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
- Utilize all available CAREGivers and hours.
- Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
- Take an active role in retention and nurturing relationships with both CAREGivers and clients during every interaction
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Maintain regular attendance at the office to execute job responsibilities.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Secondary Responsibilities:
- Assist with stuffing and mailing client invoices
- Participate in quarterly CAREGiver meetings
- Order and stock office supplies
- Maintain supplies for postage, fax, credit card and copy machine
- Perform any and all other functions deemed necessary
- 100% of calls answered by 2nd ring
Each Home Instead franchise is independently owned and operated.