Financial Services Director -Audi Hunt Valley

Position Overview
The Financial Services Director has the opportunity to lead a team of Financial Service professionals to create an exceptional experience for Customers.  This role is responsible for selecting, training, coaching, developing and retaining the very best team, while driving a high-level of performance among the Financial Services team to achieve targeted profit margins and product sales to drive Customer loyalty. 

Who Would I Interact With?
This position interacts daily with Customers, Financial Services Managers, Store Managers, Sales Associates, Financial Services Lenders and other vendors, just to name a few. 

What are the day-to-day responsibilities?

• Leading yourself and the team in a way that supports AutoNation’s Vision and Mission
• Setting a clear vision and goals for the Financial Services team to achieve targeted performance
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes
• Driving the business through a high-level of involvement in the day-to-day operations including support to the Sales team in structuring transactions
• Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations
• Building lender and other vendor relationships; ensuring proper lender mix
• Ensure timely funding of all contracts and control of contracts in transit; obtain resolution of all returned contracts
• Conduct frequent deal audits to ensure compliance
• Ensuring that all administrative processes are handled timely and in compliance with Company policy
• Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?
The performance of a Financial Services Director is measured by achieving:

• Targeted profit and product sales goals
• Targeted contracts-in-transit goals
• Compliance with all federal and state law
• Targeted Customer Satisfaction Index
• Targeted Associate retention

What are the requirements for this job?

• High School diploma or equivalent
• Three to five years of automotive financial services experience
• Proven leadership ability to mentor and train others
• Ability to set and achieve targeted goals
• Proven ability to provide an exceptional customer experience
• Highly detail-oriented and organized
• Demonstrated communication and interpersonal skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record
• Valid Financial Services licenses as required by state

What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Financial Services Manager role.  Opportunities may include:

• Financial Services Director
• Sales Management

AutoNation is an equal opportunity employer and a drug-free workplace.