Customer Service Representative

Position: Customer Service Representative

Job Summary: Acts as the primary liaison between the customer, and in house production staff, as necessary, on all active projects. Position is focal point for all incoming customer purchase orders, verifying correct revisions, pricing, ship to & freight carrier. Person will meet with scheduling and send order acknowledgments based on due dates.  Person is responsible for expediting customer correspondence and tracking of customer shipments. 

Principal Accountabilities:

• Receives incoming customer purchase orders, verifies part number on database, and enters into the system. Determines if part order is a new run or if it has been run previously. Assigns job number. Prints order acknowledgements and sends to customer. Delivers new purchase orders and acknowledgments to Vice President, Manufacturing on daily basis.
• Enters orders and acknowledges that they were received.
• Files acknowledgments and Customer P.O. #’s
• Acts as customer service liaison between customer and in-house production.
• Performs additional assignments per supervisor’s direction.Location: De Forest, WI Schedule: Monday thru Thursday (8am-430pm). Friday (8am-1030am, unless more hours are needed to complete the job duties)
• Qualifications:
• Pay: $13-17 DOE
•  

• Some prior customer service or production planning experience in manufacturing environment.
• Proficiency with Microsoft Excel and Word.
• Working knowledge of materials databases.
• Good organizational, verbal, written and interpersonal skills.Four Ways to Apply:
•  

• Resumes may be emailed to

• Complete an application on our website submit it to the Madison, Wisconsin location

• Call our office 608-237-8717

• Visit our office 1731 Thierer Rd, Madison, WI 53704

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you’ll never pay a fee for our services and support. Whether you’re looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!

Benefits Available to Eligible Express Associates:

• Medical Plan
• Dental Plan
• Holiday Pay (6 Days Observed)
• 401(k) Retirement Savings Plan
• Vision/Eyewear Plan
• Vacation Pay
• Life Insurance
• Prescription Drug Reimbursement
• Short-Term Disability
• Referral Bonuses

For a complete listing of all open positions, visit