Senior Customer Service Representative - Las Vegas, NV - Full-time / Part-time

Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMUnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant, and built for speed.Health Education and Wellness is dedicated to providing education to encourage healthy lifestyles and improve the quality of our members lives. Possible candidates should practice this value when communicating with our members. We are always growing and need a customer service rep that is open to and can adapt to change and innovation. Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with ?SCA? must support a government Service Contract Act (SCA) agreement.Primary Responsibilities:


Maintains timely, accurate documentation for all appropriate transactions  
Consistently meets established productivity, schedule adherence, and quality standards. 
Proactively seeks to further develop billing and accounts receivable competencies.
Keeps management abreast of all outstanding issues. 
Adapts procedures, processes, and techniques to meet the more complex position requirements. 
Participates in load balancing. 
Addresses special (ad-hoc) projects as appropriate. 
Seeks involvement in continuous quality improvement initiatives. 
Ensures quality customer service for internal and external customers. .

This position consists of taking in bound calls, making outbound calls from provider referrals, e-mailing members, supporting health educators, and assisting with special projects and other duties as assigned. 

Attention to detail and accuracy are required. 

Multi-phone line experience preferred. Must have good organizational skills and the ability to work independently. 

Sales experience or knowledge helpful. 

Great customer service skills and ability to engage customers required. 

This position also requires some lifting. 

Medical assistance certification preferred.

Requirements:



HS Diploma or GED 
1+ years of experience working in a call center environment
1+ years of experience in Customer Service
1+ years of MS Word (creating documents); MS Excel (sorting, data entry, creating a spreadsheet); and MS PowerPoint (creating a basic presentation)
A current MA certification or the ability to obtain it within the first year of hire. 
Assets: 


1+ years of experience in the Healthcare Industry 
Soft Skills: 


Customer Service Skills
Good communications skills both verbal and written
Requirements and Work Environment:


Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.