Agent - Manager - Chicago / Peoria, IL

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
The purpose of this job is to supervise Independent Career Agents (ICA's) who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The ICA Supervisor is responsible for achieving assigned sales/membership growth targets through ICA's in his / her territory / territories. ICA's are not employees of UnitedHealth Group but rather independent sales agents who contract exclusively with UnitedHealth Group to sell this portfolio of products. ICA's may sell additional / alternative products that do not compete with this UnitedHealth Group product portfolio (e.g.; life insurance, home insurance).
 
This job is located within Northwestern Chicago area but will require traveling in the Chicago territory.
 
 
Primary Responsibilities:

Continually build and nurture our stable of ICA's
Partner with the ICA Recruiting Manager to source and select candidates for ICA positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets
Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems
Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
Organize ICA activities, leads and territories to ensure effective and efficient coordination across the territory
Act as a liaison between ICA's and UnitedHealth Group sales process owners to ensure ICA's are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
Coach and manage performance
Coach / Develop staff to achieve quantitative and qualitative performance targets
Use data and insights to coach for optimal performance
Manage day-to-day time and activities of assigned ICA's to ensure appropriate leading indicators of success and corresponding sales results
Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets
Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
Conduct regular one-on-one meetings to review sales results / activities and provide feedback / coaching on opportunities for improvement
Achieve assigned sales targets: Achieve assigned sales / membership growth targets through ICA's in his / her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals
Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.;
Providers, Regulators, Faith Based Organizations, and Associations)
Understand the strengths and weaknesses of each organization and how it impacts the marketplace
Facilitate engagement of ICA's in executing these plans and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
Ensure Compliance: Ensure ICA's adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures

Required Qualifications:


High School diploma or GED
3+ years Medicare / Medicaid Senior Market sales experience
Excellent communications skills both verbal and written
Presentation skills
Excellent Relationship skills
Computer literacy (Excel, PowerPoint)
50% or more travel
Preferred Qualifications:

College Degree
Bilingual
Careers at UnitedHealthcare Medicare & Retirement.The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: Agent-Manager, Medicare Agent, Medicare Broker, Medicare Sales, Senior Medicare Sales, Director of Medicare Sales, VP of Medicare Sales, Chicago, IL, Illinois, Peoria