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Boss Shop - Sales Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 2783 Deadwood Ave Rapid City, South Dakota |
About this job
Summary: The Sales Associate/Service Writer is responsible for greeting customers and determining if the shop can fulfill their requests or needs.
Essential Job Duties/Functions:
● Greet customers in a prompt, friendly manner.
● Obtain all purchase orders prior to finalizing repair order.
● Obtain approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
● Provide accurate estimates and wait times.
● Identify work required and then write detailed description of work required.
● Assign work to all technicians within the guidelines of Bosselman.
● Maintain organizational control of work in progress and work waiting to be done.
● Ensure replacement parts are essential for needed repairs.
● Complete work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
● Identify and prevent possible warranty situations through consultation of Senior Management and documentation on repair orders.
● Document all disclaimers on repair orders to avoid warranty claims.
● Report all unresolved customer complaints to Manager.
● Ensure completed shop tickets are properly billed and collected after work is performed.
● Develop communication with customers to identify their needs or concerns, and also to sell additional products and/or services.
● Order all parts and supplies as directed by the Manager.
● Maintain organization and cleanliness of the parts area.
● Maintain all inventory part levels and inventory dollars as set forth by the Division Manager.
● Control all aspects of parts and supplies (receiving, pricing, storing, etc.).
● Responsible for National Account billing and receivables.
● Ensure total customer satisfaction and the integrity of Bosselman.
● Balance and organize shift paperwork in a timely manner.
● Responsible for your cash register shortages.
● Practice all company safety procedures to ensure a safe environment for employees and customers.
● Reporting for work in a timely manner when scheduled.
Essential Job Duties/Functions:
● Greet customers in a prompt, friendly manner.
● Obtain all purchase orders prior to finalizing repair order.
● Obtain approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
● Provide accurate estimates and wait times.
● Identify work required and then write detailed description of work required.
● Assign work to all technicians within the guidelines of Bosselman.
● Maintain organizational control of work in progress and work waiting to be done.
● Ensure replacement parts are essential for needed repairs.
● Complete work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
● Identify and prevent possible warranty situations through consultation of Senior Management and documentation on repair orders.
● Document all disclaimers on repair orders to avoid warranty claims.
● Report all unresolved customer complaints to Manager.
● Ensure completed shop tickets are properly billed and collected after work is performed.
● Develop communication with customers to identify their needs or concerns, and also to sell additional products and/or services.
● Order all parts and supplies as directed by the Manager.
● Maintain organization and cleanliness of the parts area.
● Maintain all inventory part levels and inventory dollars as set forth by the Division Manager.
● Control all aspects of parts and supplies (receiving, pricing, storing, etc.).
● Responsible for National Account billing and receivables.
● Ensure total customer satisfaction and the integrity of Bosselman.
● Balance and organize shift paperwork in a timely manner.
● Responsible for your cash register shortages.
● Practice all company safety procedures to ensure a safe environment for employees and customers.
● Reporting for work in a timely manner when scheduled.