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in Eau Claire, WI

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Hours Full-time, Part-time
Location Eau Claire, WI
Eau Claire, Wisconsin

About this job

If you're a problem solver, then joining our Enrollment and Eligibility team may be a great fit.  Training classes start soon, so apply now.Your problem solving skills can be vitally important in this role as you help us reconcile eligibility discrepancies, analyze transactional data and make retroactive eligibility changes. But while we challenge you to raise your game, we’re here to support and guide you every step of the way. You’ll find a work environment that places tremendous emphasis on mentoring, training and personal development. So there you have it. A chance to have significant influence and impact plus a role that takes you to new levels of performance. This is a job that can quickly become your life's best work. (SM)As an Associate Enrollment and Eligibility Representative, you will be responsible for receiving, reviewing, processing, and maintaining new member(s)/group enrollment information.   This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6am – 6pm). It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 2725 Mall Drive, Eau Claire, WI 54701.Primary Responsibilities:Receive paper and electronic enrollment/eligibility applications for new and/or existing customers; prioritize as appropriateRespond to member eligibility or group questions and verify enrollment status.Review enrollment/eligibility submissions to identify any missing data and to validate information provided; reconcile any discrepanciesSubmit files to relevant internal teams; provide any updates/changes/additions to enrollment/eligibility applications as neededResponsible for inventory control of member and group transactionsInform customers of enrollment-related policies and procedures; review eligibility guidelines and enrollment criteria to ensure their understandingTrack and review files to identify performance gaps, eligibility/loading errors, etc. and review those items with appropriate internal teams

Requirements

Minimum 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support roleAn education level of at least a high school diploma or GED; or 10 years of equivalent working experienceFamiliarity with Windows PC applications, including the ability to learn new and complex computer system applicationsAbility to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productConsistent attendance with ability to meet work schedule including the required training periodSuccessful completion of the UnitedHealth Group new hire training and demonstrated proficiency requiredThere are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.http://uhg.hr/OurApplicationProcessCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: enrollment, claims, medical claims, healthcare claims,  insurance claims, insurance contracts, office, UnitedHealth Group, UnitedHealthcare,  training class, customer service representative, customer service, CSR, Data Entry, phone support