Supervisor, Medical Clinical Operations - Maryland Heights, MO - Full-time / Part-time

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
 
This position will be responsible for supervising a team in an outbound call center responsible for outreach to our Medicare and Retirement members helping to complete recommended preventative health screenings.  The position will be onsite in our Maryland Heights, MO office, working Monday - Friday from 8am to 5pm.  Travel may be required both in state and out of state to visit providers as needed.
 
Primary Responsibilities:


Oversee the clinical administrative coordinator staff and review their performance metrics
Provide coaching and mentoring to staff members who are not meeting production standards
Conduct training sessions in order to educate the staff on new processes and procedures
Have 1-on-1 meetings with the staff and do quality audits of their work
Handle escalated issues pertaining to staff
Travel both in state and out of state to visit providers as needed
Complete other duties as assigned
 

Required Qualifications:

High School Diploma/GED
Able to type 45 - 50 WPM with accuracy
2+ years of Telephonic Customer Service experience
2+ years of Healthcare background with a familiarity of Medical Terminology of Clinical issues
2+ years of Microsoft Word & Excel experience
1+ year knowledge of HIPAA compliance requirements
1+ year of leadership experience
Ability to travel both in state and out of state as needed
 
Preferred Qualifications:

Experience working in a Physician office, Provider Office or Medical Office
Bachelors degree
EMR knowledge and experience
Professional supervisory experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
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