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Call Center/Alarm Operator -Multiple Positions & Shifts - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
THRIVE Intelligence, a Universal Services of America company, provides video security as a service by combining event-based video monitoring, edge-based analytics, audio intervention, GPS tracking, and other alarm monitoring services. Using an unprecedented combination of integrated software and hardware technologies, and real-time monitoring by Security Intervention Specialists, THRIVE operates a Five Diamond and UL certified facility that is one of the most progressive facilities in the physical security sector.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
Universal Protection Security Systems is currently hiring for a Customer Service Center Representative to work swing and/or graveyard shifts. Are you committed to providing exceptional customer service? Then make a strong impact at a company that appreciates and rewards service excellence!! All applicants MUST be available to work weekends.
The Customer Service Center Representative responsibilities include, but are not limited to, the following:
Position Requirements
Qualified applicants for the Customer Service Center Representative will meet the following minimum requirements, as described below:
MUST be able to work either 1st, 2nd, and 3rd shifts (7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM).
EOE/Minorities/Females/Vet/Disability
THRIVE Intelligence is an Equal Opportunity Employer committed to hiring a diverse workforce.
Division Thrive Intelligence
Post Internal Days 0
About the Organization Proud member of
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.
Universal Protection Security Systems is currently hiring for a Customer Service Center Representative to work swing and/or graveyard shifts. Are you committed to providing exceptional customer service? Then make a strong impact at a company that appreciates and rewards service excellence!! All applicants MUST be available to work weekends.
The Customer Service Center Representative responsibilities include, but are not limited to, the following:
- Monitoring, managing and responding to numerous remote security systems
- Remote handling of emergency and non-emergency situations at client sites (fire alarms, access control, and visitor assistance).
- Documentation of issues, notification to supervisory personnel and handling of all customer service calls in a timely manner
Position Requirements
Qualified applicants for the Customer Service Center Representative will meet the following minimum requirements, as described below:
MUST be able to work either 1st, 2nd, and 3rd shifts (7:00AM-3:00PM, 3:00PM-11:00PM, 11:00PM-7:00AM).
- High School diploma or equivalent required.
- 2+ years of customer service experience
- Proven record of stability and good attendance in past positions
- Must be available to work weekends
- Thrive in a fast-paced environment
- Ability to remain calm under pressure
EOE/Minorities/Females/Vet/Disability
THRIVE Intelligence is an Equal Opportunity Employer committed to hiring a diverse workforce.
Division Thrive Intelligence
Post Internal Days 0
About the Organization Proud member of
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