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in Houston, TX
Customer Service Representative
•30 days ago
Hours | Full-time |
---|---|
Location | 5757 Woodway Dr Houston, Texas |
About this job
The Customer Service Representative is responsible, but not limited to, the following:
- Answers existing customer calls and addresses their questions.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Contributes to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
Qualifications
- High School diploma or GED.
- 1 years’ experience working in a Customer Service. Utility, telecom and/or retail energy industry is preferred.
- Must be flexible to work different schedules.
- Excellent verbal and written communication skills in English
- Basic knowledge of MS Office (Excel, Word, PowerPoint and Outlook)
- Good analytical, problem solving and decision making skills
- Strong time management and organizational skills
- Demonstrated ability to meet performance targets, and contribute in a fast-paced, measured, and ever changing work environment