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Hours Full-time, Part-time
Location Austin, TX
Austin, Texas

About this job

SCOPE OF POSITION

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

MAIN RESPONSIBILITIES

Manage multiple duties at a time

Deliver exceptional client service via telephone

Conduct detailed research and address customer inquiries

Provide quality service by comprehending procedures and continued product knowledge

Enter data and customer service work on a daily routine basis

Prepare activity reports to track performance across our customer base

Track issues, and ensure timely delivery of solutions from support teams

Complete other duties as assigned

MINIMUM QUALIFICATIONS

1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.

High School Diploma or Equivalency.

Advanced multi-tasking, problem solving and organizational skills

Ability to work in a fast paced work environment

Positive attitude and productive, professional and courteous manner

Superior telephone etiquette

Ability to accomplish tasks in the most timely and efficient manner

Strong written and verbal communication and interpersonal skills

Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)

Additional Information (if applicable):

{{Additional Information}}

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.