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Hours Full-time, Part-time
Location Denver, CO
Denver, Colorado

About this job

Our story began 25 years ago with a simple but revolutionary idea -- to create the perfect cup of coffee. An industry pioneer, Nestl Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance. We are now in more than 50 countries and our team has grown well beyond 7,000 employees. We are part of Nestl SA in Switzerland, the world's largest food company. Nespresso USA continues to drive momentum and innovation in our market segment, and in North America, we're just getting started.

Come join our growing team, the taste of something better awaits you! Nespresso USA is seeking a dynamic, sales-driven, Assistant Boutique Manager to join our boutique in our new Park Meadows, Denver location!

Key Responsibilities

* Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented)

* Execute and maintain all merchandising directives; partnering with the Boutique Manager and District Manager/Regional Managers to ensure execution of effective merchandising strategies

* Ensure a seamless and consistent customer experience from customer reception to check out including informative product tastings for all customers

* Respond appropriately to customer complaints resolving the problem quickly and effectively

* Proactively ensure accuracy of customer database and utilize information to increase sales and customer contact

* Manage the boutique stock including machines, capsules and accessories; placing orders according to delivery plan, checking in deliveries, and avoiding out of stocks

* Manage the Boutique Coffee Specialists (Sales Associates) in their daily tasks and ensure appropriate staff coverage based on sales forecast

* Ensure a safe work environment reporting all incidents/hazards to appropriate business partners

* Collaborate with Boutique Manager to identify marketing opportunities to support sales and promotions

* Comply with all Boutique policies and procedures; ensuring all cash management procedures are properly followed

* Build and maintain good communication with all members of corporate offices, mall offices and other partner stores

* Continuously inspire staff to drive assigned sales and productivity goals and deliver results

* Ensure uniform standards are reflective of the brand image and adhered to at all times

* Comply with all applicable State and Federal Employment laws and guidelines

Qualifications

Education:

* High School Diploma or GED required

* Bachelor Degree in Business, Marketing or related field preferred

Requirements:

* 2+ years prior extensive professional experience in retail

* 2+ years of experience in a team leader or supervisory role

* Must demonstrate strong verbal communication skills allowing for effective communication with your customers and employees

* Experience in customer complaint management

* Must possess working knowledge of operating retail POS systems, Microsoft Word, Excel and Outlook email

* Must have full availability to work evenings, weekends and holidays

Physical Requirements:

* Must be able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use of ladders or stairs

* Must be able to balance, stoop, kneel, crouch or crawl and stand for extended periods of time

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran