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in Scottsdale, AZ

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Hours Full-time, Part-time
Location Scottsdale, AZ
Scottsdale, Arizona

About this job

Our story began 25 years ago with a simple but revolutionary idea -- to create the perfect cup of coffee. An industry pioneer, Nestl Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance. We are now in more than 50 countries and our team has grown well beyond 7,000 employees. We are part of Nestl SA in Switzerland, the world's largest food company. Nespresso USA continues to drive momentum and innovation in our market segment, and in North America, we're just getting started. The taste of something better awaits you.

Nespresso USA is seeking dynamic, sales-driven, Boutique Coffee Specialists to join our boutique in the Scottsdale, Sur La Table location! The Boutique Coffee Specialist will act as an ambassador for the Nespresso brand in the boutique welcoming, advising and guiding clientele in their product selections.

Key Responsibilities

Boutique Set Up:

* Contribute to the maintenance of the boutique appearance according to company policy

* Fill the display cubicles with capsules, machines and accessories on a daily basis

Customer Care:

* Welcome the Boutique clientele and identify their needs

* Advise both prospective and existing Nespresso Club Members on Nespresso products and services

* Educate clientele on the art of coffee tasting and help to develop their curiosity about our full range of products

* Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service benefits of our Nespresso Club

* Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines and accessories)

Boutique Excellence Operations:

* Demonstrate product knowledge including merchandise features and benefits to maximize sales

* Contribute to achieve individual and boutique sales targets; achieving and exceeding personal sales and productivity goals agreed upon with your store manager

* Feel comfortable with upselling and cross selling

* Have computer skills to operate the POS register and email systems

* Cash checks, enter payments made by credit cards, check the correspondence of sums received with the orders

* Acquire new Boutique customers, open their account, present the Boutique and Nespresso Club services, and assist them in their selection during purchase

* Actively manage the database on a daily basis and update customer records

* Comply with all safety and health related corporate policies

* Follow all store operational policies and procedures

Qualifications

Education:

* High School Diploma or GED required

Requirements:

* 1+ years prior experience in retail sales required

* Must demonstrate strong verbal communication skills allowing for effective communication with your customers

* Must possess basic computer skills to operate our retail POS system, Word, Excel and Outlook email

* Must be able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use of ladders or stairs

* Must be able to balance, stoop, kneel, crouch or crawl and stand for extended periods of time

* Must have full availability to work evenings, weekends and holidays

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran