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Parts Counterperson
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Phoenix, AZ Phoenix, Arizona |
About this job
We are currently seeking a Parts Counter Representative to join our Team!
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
ABOUT THE POSITION:
As Parts Counter Representative you will work in a world class dealership parts department providing quality parts services to technicians, wholesale and retail customers.
RESPONSIBILITIES:
Assist all customers (retail and shop) in selecting required parts
Inform customers of companion part requirements and specials
Ensure that the customer is exposed to the full product line
Answer phone calls, providing price quotes and other information
Review body shop estimates to be sure the parts pricing are correct
Provide high level of service to internal and external customers
Pull and fill orders from stock
Notify parts manager of out-of-stock parts or shop materials that need immediate attention
Locate out-of-stock parts from outside source and submit an emergency order, if necessary
Notify the service advisor and the customer when special ordered parts have been received
Notify the body shop when all parts have arrived and when they will be delivered
Pull orders for delivery to body shop
Follow up on back-ordered parts
Verify will-call and back-order files weekly and returns to vendors
Replenish assigned inventory daily
Make sure all internal requests for parts are billed on service repair order
Receive payment from retail customers or obtain credit authorization
Ensure that all charge sales are signed by the customer
Ensure that all customers receive their copy of the invoice
Issue credit for parts returned, ensuring that the original invoice is available verify pricing
Issue and track requested shop tools to technicians
Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts
Set up orders for daily shipment, delivery, or pick-up
QUALIFICATIONS:
Previous parts counter experience a plus
Ability to multi-task and work in a fast paced environment
Detail Oriented
Self-motivated and enthusiastic presence in a team environment
Valid driver s license and good driving record
Strong work ethic
WE OFFER:
Competitive Compensation
Medical, Dental and Vision
401(k) with company match
Superior Training
Career Development Programs
Organizational Stability
National growth opportunities
Vacation/Sick Holiday Benefits
Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world s second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees.
ABOUT THE POSITION:
As Parts Counter Representative you will work in a world class dealership parts department providing quality parts services to technicians, wholesale and retail customers.
RESPONSIBILITIES:
Assist all customers (retail and shop) in selecting required parts
Inform customers of companion part requirements and specials
Ensure that the customer is exposed to the full product line
Answer phone calls, providing price quotes and other information
Review body shop estimates to be sure the parts pricing are correct
Provide high level of service to internal and external customers
Pull and fill orders from stock
Notify parts manager of out-of-stock parts or shop materials that need immediate attention
Locate out-of-stock parts from outside source and submit an emergency order, if necessary
Notify the service advisor and the customer when special ordered parts have been received
Notify the body shop when all parts have arrived and when they will be delivered
Pull orders for delivery to body shop
Follow up on back-ordered parts
Verify will-call and back-order files weekly and returns to vendors
Replenish assigned inventory daily
Make sure all internal requests for parts are billed on service repair order
Receive payment from retail customers or obtain credit authorization
Ensure that all charge sales are signed by the customer
Ensure that all customers receive their copy of the invoice
Issue credit for parts returned, ensuring that the original invoice is available verify pricing
Issue and track requested shop tools to technicians
Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts
Set up orders for daily shipment, delivery, or pick-up
QUALIFICATIONS:
Previous parts counter experience a plus
Ability to multi-task and work in a fast paced environment
Detail Oriented
Self-motivated and enthusiastic presence in a team environment
Valid driver s license and good driving record
Strong work ethic
WE OFFER:
Competitive Compensation
Medical, Dental and Vision
401(k) with company match
Superior Training
Career Development Programs
Organizational Stability
National growth opportunities
Vacation/Sick Holiday Benefits
Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world s second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.
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