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Technical Support Specialist (San Jose, CA Preferred or San Francisco Bay, CA)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Jose, CA San Jose, California |
About this job
Job ID: 111494
3M is seeking a Technical Support Specialist for the 3M Cogent Identity Management Business to provide system level support for key customers in the San Jose / San Francisco Bay area in California.
Job Summary :
The person hired for the position of Technical Service Specialist will provide daily system support to 3M Cogent Identity Management Business customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance, and provide regular status reporting.
The ideal candidate will be patient and respectful and use their excellent communication skills to listen to end users with no IT background; learn on their own to solve problems, know their limitations, and learn new technologies.
The Technical Support Specialist will solve issues by using their analytical and critical thinking skills and their knowledge of networks, applications, and hardware; leverage their knowledge of Linux and scripting tools for system administrative purposes; provide daily system support to customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance; and provide regular status reporting.
The person hired for the position of Technical Support Specialist will support customers in the San Francisco Bay area with San Jose being a preferred central home base location. This is an ideal role to further develop technical skills in the growing field of biometrics and security systems.
Occasional out of area assignments and travel may be required. This position is contingent upon 3M Cogent Identity Management Business winning, maintaining, or renewing a contract with client(s). This position is contingent upon passing background check conducted by clients.
3M Cogent Identity Management Business provides high-tech solutions in the field of biometrics including image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers.
Primary Responsibilities include but are not limited to the following:
- Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure networks to customers' systems from residence
- Maintain customer relations via phone or in person with various customers' users and personnel
- Transport and deploy hardware systems to customers' sites
- Troubleshoot Microsoft Windows, UNIX, and Linux operating systems
- Troubleshoot network environments
- Install/configure/troubleshoot/test 3M Cogent's proprietary applications
Basic Qualifications:
- Bachelor's degree or higher from an accredited university; OR a two (2) year Associates/technical degree from an accredited institution AND a minimum of two (2) years of customer-facing technical support experience; OR a High School diploma/GED AND a minimum of four (4) years of customer-facing technical support experience
- Experience with Windows-based operating systems troubleshooting
- Experience working with Linux and/or Unix Operating Systems
Preferred Qualifications:
- B.S. Degree in Computer Science or related discipline
- Experience with biometrics industry technical support
- Five or more (5+) years of experience providing customer-facing technical support
- Three or more (3+) years of experience working with Microsoft Windows Operating Systems
- One or more (1+) years of experience with SQL query
- One or more (1+) years of experience scripting language, such as Batch, Bash, PowerShell, and Python.
- Additional experience will also be strongly considered in the following areas. (For any areas in which the candidate does not possess knowledge, the candidate will need to learn these areas on the job.):
- System and data backups and recovery
- LAN/WAN internetworking and protocols
- Windows-based server installation and administration
- UNIX/Linux installation and administration
- RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
- Candidates must be detail oriented and a team player that can also work with little supervision
- Candidates must be able to work independently with help from in-house engineers and have good time management skills. Service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
- Candidates must have excellent verbal and written English communication skills, other language abilities are a plus
- Candidates must have the ability to understand user problems and the ability to explain technical fixes in a clear manner to users. Technical training will be provided.
- Candidates must have excellent troubleshooting skills and problem solving resourcefulness
- Candidates must be willing and able to learn new technologies and any other technologies as required by company needs readily and quickly
- Candidates must have a strong customer support focus
- Candidates must be able to occasionally move and lift heavy computer equipment
Location: San Jose is preferred for supporting the greater San Francisco Bay area
Travel: May include up to 30% travel
Relocation Benefits are not authorized for this position
About 3M
At 3M, we apply science in collaborative ways to improve lives daily. With $ 30 billion in sales, our 90,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @ 3M or @3MNewsroom.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.
Posting Notes: ||San Jose ||California ||United States ||N/A ||
3M is seeking a Technical Support Specialist for the 3M Cogent Identity Management Business to provide system level support for key customers in the San Jose / San Francisco Bay area in California.
Job Summary :
The person hired for the position of Technical Service Specialist will provide daily system support to 3M Cogent Identity Management Business customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance, and provide regular status reporting.
The ideal candidate will be patient and respectful and use their excellent communication skills to listen to end users with no IT background; learn on their own to solve problems, know their limitations, and learn new technologies.
The Technical Support Specialist will solve issues by using their analytical and critical thinking skills and their knowledge of networks, applications, and hardware; leverage their knowledge of Linux and scripting tools for system administrative purposes; provide daily system support to customers including installation, configuration and troubleshooting of computer software, hardware and network environments; provide all aspects of operations support, preventive maintenance, remedial maintenance; and provide regular status reporting.
The person hired for the position of Technical Support Specialist will support customers in the San Francisco Bay area with San Jose being a preferred central home base location. This is an ideal role to further develop technical skills in the growing field of biometrics and security systems.
Occasional out of area assignments and travel may be required. This position is contingent upon 3M Cogent Identity Management Business winning, maintaining, or renewing a contract with client(s). This position is contingent upon passing background check conducted by clients.
3M Cogent Identity Management Business provides high-tech solutions in the field of biometrics including image processing, automated fingerprint, palm print, facial and iris identification, and systems integration for a worldwide customer base which includes law enforcement, civil government, and commercial customers.
Primary Responsibilities include but are not limited to the following:
- Resolve customer reported issues and inquiries, by local travel to customers' sites or remotely via secure networks to customers' systems from residence
- Maintain customer relations via phone or in person with various customers' users and personnel
- Transport and deploy hardware systems to customers' sites
- Troubleshoot Microsoft Windows, UNIX, and Linux operating systems
- Troubleshoot network environments
- Install/configure/troubleshoot/test 3M Cogent's proprietary applications
Basic Qualifications:
- Bachelor's degree or higher from an accredited university; OR a two (2) year Associates/technical degree from an accredited institution AND a minimum of two (2) years of customer-facing technical support experience; OR a High School diploma/GED AND a minimum of four (4) years of customer-facing technical support experience
- Experience with Windows-based operating systems troubleshooting
- Experience working with Linux and/or Unix Operating Systems
Preferred Qualifications:
- B.S. Degree in Computer Science or related discipline
- Experience with biometrics industry technical support
- Five or more (5+) years of experience providing customer-facing technical support
- Three or more (3+) years of experience working with Microsoft Windows Operating Systems
- One or more (1+) years of experience with SQL query
- One or more (1+) years of experience scripting language, such as Batch, Bash, PowerShell, and Python.
- Additional experience will also be strongly considered in the following areas. (For any areas in which the candidate does not possess knowledge, the candidate will need to learn these areas on the job.):
- System and data backups and recovery
- LAN/WAN internetworking and protocols
- Windows-based server installation and administration
- UNIX/Linux installation and administration
- RDBMS installation and administration for Oracle, Microsoft SQL Server, and MySQL
- Candidates must be detail oriented and a team player that can also work with little supervision
- Candidates must be able to work independently with help from in-house engineers and have good time management skills. Service calls must be responded to promptly, diagnosed quickly, and fixed within a short time frame
- Candidates must have excellent verbal and written English communication skills, other language abilities are a plus
- Candidates must have the ability to understand user problems and the ability to explain technical fixes in a clear manner to users. Technical training will be provided.
- Candidates must have excellent troubleshooting skills and problem solving resourcefulness
- Candidates must be willing and able to learn new technologies and any other technologies as required by company needs readily and quickly
- Candidates must have a strong customer support focus
- Candidates must be able to occasionally move and lift heavy computer equipment
Location: San Jose is preferred for supporting the greater San Francisco Bay area
Travel: May include up to 30% travel
Relocation Benefits are not authorized for this position
About 3M
At 3M, we apply science in collaborative ways to improve lives daily. With $ 30 billion in sales, our 90,000 employees connect with customers all around the world. Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @ 3M or @3MNewsroom.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, or veteran status.
Posting Notes: ||San Jose ||California ||United States ||N/A ||