Host/Hostess

This position is responsible for, personalized service to all guests dining, sitting at the bar and visiting the restaurant, and has an active role in seating and the accommodating guests. This position requires a hospitality personality that enjoys a team environment. Adheres to established policies and procedures as outline in training manual, operating practices and company’s cultural beliefs.

Main Job Tasks and Responsibilities:

• Greet all guests sincerely with a warm smile, and provide superior guest service as they enter the building.
• Answers the telephone with a smile, answers questions and directs the call appropriately.
• Makes reservations and “call ahead” requests for guests.
• Assigns parties to tables and rotates seating equally between stations.
• Quotes wait times and monitors the wait list. Keeps guests informed.
• Maintains a clean lobby and work station so there is no visible trash on floor or ledges.
• Adhere to company policies and procedures.
  

Skills & Requirements

Education/Training:

• N/A

Qualifications:

• Must be 17 years of age.
• Must possess superior guest service and communication skills.
• Must be friendly and passionate about the guest experience.
• Strong attention to detail.
• Organized and possess a strong work ethic.
• Team player with a positive attitude.
• Must have basic math skills.
• Ability to work a flexible schedule; including evenings weekends and holidays.

Physical Demands:

• Ability to move throughout restaurant (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 15 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.