Houseperson

Summary
Responsible for cleanliness of public and guest areas of the hotel while achieving on‐going guest satisfaction through service.

Essential Duties and Responsibilities
● Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
● Perform quality assurance (QA) requirements for the Housekeeping Department.
● Remove linens from rooms and transports to laundry.
● Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
● Advise management when supplies need to be replenished.
● Responsible for keeping laundry room and equipment clean and working in a safe manner.
● Clean and maintain common areas, i.e., elevators, guest laundry, stock and storerooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break‐room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
● Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
● Restock supplies in all common areas.
● Reports any damages or maintenance problems to the Supervisor.
● Turns over any lost and found items from public areas to the Supervisor immediately.
● Complete additional deep-cleaning / seasonal cleaning functions as assigned.
● Thoroughly understand and implement the Brand service culture.
● Perform all shift checklist responsibilities.
● May be required to assist in the Food and Beverage Department as needed.
● Support team members to ensure the team's entire workload is completed daily.
● Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
● Maintain security for guests and property by keeping room doors locked at all times.
● Complete maintenance work orders and deliver to the supervisor in a timely manner.
● Perform other duties as required.