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Bilingual Call Center Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Copperas Cove, TX,TX Copperas Cove, Texas |
About this job
Find your ideal career with us! Express Employment Professionals is a leading staffing provider and recruiting firm. We are seeking experienced movers and packers with a desire in finding long-term employment opportunities with a company that is known for its great benefits and long tenured staff.
Local Copperas Cove company looking for Bilingual Call Center Representative. The Bilingual Call Center Representatives position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This is an evaluation to hire position. Looking to hire immediately!
Essential Functions:
- Reply to inquiries via telephone, e-mail and live chat
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions
- Escalate unresolved issues to the appropriate Program Manager or supervisor
- Record details of each customer interaction and any actions taken
- Follow up on any customer issues requiring additional research
- Maintain adequate knowledge of all internal software and systems
- Communicate with Vice President of Customer Care and/or Operations team regarding status of issues
- Attend all Customer Care team meetings, as required
Minimum Requirements:
- Bilingual: English & Spanish
- Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to prioritize and integrate a proactive approach to assignments
- Ability to request assistance as needed
- Strong technical aptitude with the ability to quickly learn and adjust to new systems
- Strong analytical, problem solving and decision making skills
- Effective organizational and time management skills
- Proficiency in written and verbal English and Spanish required
Hours:
- Varies
Salary:
- $11.00 / hour
Contact:
- (254) 771-5595
In addition to submitting your online application resumes in Microsoft Word format can be submitted to:
jobs.templetx@expresspros.com
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