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Field Service Representative (Customer Service) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Los Angeles, CA Los Angeles, California |
About this job
Oakwood Worldwide has an exciting career opportunity in Woodland Hills!!
The Field Service Representative is a customer service professional who likes to make a difference to customers and can go the extra distance to make a great impression on our guests and build loyalty. This position will be based out of our office in Woodland Hills and the schedule will be Monday through Friday 8:30 a.m. to 5:30 p.m. with overtime some days.
Oakwood Worldwide is the world's largest provider of high-quality furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.
RESPONSIBILITIES:
- Review daily reservation schedule and coordinate client Meet and Greets
- Conduct guest pre-arrival calls and track status, ensuring guests receive world-class customer service
- Responsible for key management including move-in and move-out packages, replacements and master keys
- Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems
- Establish and maintain effective relationships with customers, managers, support functions and the sales organization
- Respond to customer questions regarding properties, move-in/out procedures
- Troubleshoot phone, cable and internet issues
- Act as a liaison between District Office, Home Services and all after-hours companies; follow-up to ensure resolution
- Conduct site tours including escorting prospective residents around properties to introduce them to the community amenities and available units
- Participate in apartment inspections prior to new resident move-in
- Special projects or other duties as assigned
QUALIFICATIONS: - Experience in a client service focused position a plus
- Ability to present an "above and beyond" attitude
- Ability to effectively communicate with a wide range of client contacts
- Self-motivated and a high comfort level with working independently
- A natural enthusiasm for resolving problems and helping people
- Ability to organize and prioritize multiple projects and execute solutions
- Ability to travel within the South Bay area with own car (mileage on the job reimbursed)
Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.