Customer Support Associate

The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution.

As a Customer Service -- Client Sales Representative, a typical day will include the following:
Provide basic client support in a call center setting via phone or e-mail by following processes which will identify if the issue can be quickly fixed, or if it needs to be escalated to a higher level client support representative.
Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.
Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

1 to 2 years customer service experience preferred. • Type at least 40 WPM • Analytical skills • Computer skills including Microsoft Office • Handle difficult customer interactions in a professional manner