Housekeeping Supervisor - The Osprey Hotel

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

This is a supervisory position in the housekeeping department, with direct reports. The person in this position is responsible for ensuring the efficient, high quality operation of the housekeeping team during their assigned schedule.  They need to manage multiple tasks and be able to work quickly and efficiently under pressure. Servicing the hotel guests in a friendly and efficient manner is the #1 priority. This person must always be professional and ethical when dealing with guests, associates, and vendors.  They will assist in hiring/staffing, room inspections, tracking labor and accuracy of payroll reporting, ordering supplies, training, scheduling, performance management, and disciplining.  This person will supervise staff responsible for guest rooms and public areas.

Essential Job Functions:

• Responsible to assist in hiring, staffing, training, disciplining, performance management and goal setting for housekeeping department
• Assist with scheduling and timecard accuracy according to scheduled hours
• Responsible to manage supplies including ordering, and inventory of all housekeeping items
• Responsible to run housekeeping daily operation including creating boards for the room attendants, supervising staff on the floor and with inspections of rooms, linen closets, public space, and security of linen areas as well as complete the required number of written inspection forms on the housekeepers
• Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs.  Report anything unusual and assign items to correct situations.
• As needed fulfill all job responsibilities expected of Room Attendants, Housepersons and Public Area Attendants including all general cleaning functions across the resort
• Able to use LMS and HotSos for all required housekeeping duties including reporting and tracking cleanliness issues, damage to the property, work orders, look up room statuses, run housekeeping reports, check arrivals and departures, monitor changes in room inventory throughout the day
• Responsible to communicate with front office on a consistent basis and be able to check for early services, special service requests, check VIP report daily, inspect all VIP rooms and continually check assigned section and report any changes or discrepancies immediately
• Ensure that servicing the hotel guests in a friendly and efficient manner is the #1 priority
• Always be professional and ethical when dealing with guests, associates, and vendors

Qualifications:

• High school or GED. -required
• One year previous experience in a resort of similar size and quality. -required
• One year supervisory/management experience in a guest service/housekeeping role. -required
• Must be able to lift up to 50 lbs. -required
• Must be able to stand or walk for up to 8 hours. –required
• Ability to effectively communicate in English to guests and employees. -required
• Basic Computer skills. -preferred
• Bilingual in Spanish. -preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 125508