Renewal Retention Associate

Aaron's provides a fun and positive environment for our associates and a place where

we take building

relationships with our customers personally!

As a Renewal Retention Associate, you will work in a fast paced, goal oriented, call center environment.

The position requires the Retail Renewal Associate (RRA) to prioritize and manage multiple

responsibilities, primarily outbound and inbound customer service and/or collection telephone calls

with the primary focus being placed on excellent customer service, retention, and support. Come see

why the difference is personal at Aaron's, connect with us today!

Duties and Responsibilities

- Contact assigned customers regarding their expired lease agreement (s)

- Secure payment for lease agreement(s)

- Communicate with Aaron's customers and stores by telephone to determine the reason for overdue

payment, reviewing terms of sales, service, or lease agreement(s) with the customer in the attempt to

resolve nonpayment issues

- Perform other essential duties as assigned by management

Position Requirements



Interpersonal and communication skills combined with the ability to interface with customers

and company personnel at all levels, both verbally and in writing



Interactive skills with the ability to work independently and proactively



Must be committed to provide a high level of customer service to internal and external

customers



Must display strong attention to detail



Ability to assess time and resources to meet daily multi-tasking requirements



Practice active listening while understanding the needs and objectives of the company



Phone Experience in a customer service/call center environment preferred



Minimum Education High school diploma or GED; or equivalent work experience

As a Potential Aaron's Associate

You'll share our purpose and passion for making a real difference in the lives of o

thers and the rewards

that come from creatin

g strong personal connections for life. You'll be a contributing team member in

an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high,

roll up our sleeves and work

together to outperform the competition. You'll have an opportunity to

work in an environment which prides itself on recognizing and rewarding top performers.

About Aaron's

Aaron's has a long legacy as an industry leader, with continued growth regardless of

the economy. In

business since 1955, we have grown to over 2,000 stores across North America built on a foundation of

excellence, customer focus, & quality products and services. Personally and professionally, we hold

ourselves to high standards and unwavering

commitment to do what's right; treating every individual

with respect, compassion and integrity. We are highly invested in the communities we serve through our

community outreach programs; donating time, products and services locally and nationally.

As a Renewal Retention Associate

at Aaron's, you will have access to a comprehensive benefits package

that includes:

Paid time off including vacation days, sick days and holidays

Five day work week

Medical, dental & vision insurance

401(K) with company match

Life insurance

Disability benefits

A drug screen and criminal background investigation is required before beginning employment at

Aaron's.

Aaron's is an Equal Opportunity