Room Service Supervisor - The Lodge at Vail - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

The Room Service Supervisor is responsible for lead functions within room service team. This person will provide day-to-day work direction, training and guidance to team members in a supervisory role, enforce policies and procedures and resolve issues and problems. Responsible for ensuring that all resort guests have the highest quality food and beverage in-room dining experience possible while assisting in the creation of a profitable department that is environmentally responsible.

 

Essential Job Functions:

• Is professional and gracious while enhancing the dining experience through outstanding service skills.       
• Complete side work such as; Stocking, polishing silver, glass and dishware, tray sweep, trash and recycling removal, expediting food, serving food and drinks, etc.
• Consistently follows and trains IRD servers the steps of the service cycle as outlined in the brand standards and ensures the timing and flow of service is correctly paced.
• Exceptional food and beverage knowledge with an ability to up sell to ensure guest satisfaction.
• Take food and beverage orders from guests and enters orders in our point-of-sale system with complete accuracy
• Answer questions about our food, beverages and other restaurant functions and services.
• Provides relevant feedback to management in regards to policies, procedures, training and day to day operations.
• Be ready and willing at all times to assist fellow servers as situations arise and to assist busperson with clearing and resetting tables
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervision
• Exhibits a mastery level of menu and beverage/wine knowledge and trains IRD servers to exhibit and have this knowledge
• Consistently directs and trains IRD servers on all best practices and is consistently improving these practices
• Adhere to all state health regulations and all state liquor laws.

 

Qualifications:

• High School diploma or equivalent. -required
• Minimum of 1 year Server/Waitstaff experience in a high volume restaurant/hotel/resort. -preferred  
• Cash handling experience. -preferred  
• Current TIPS certification for responsible service of alcohol. - required
• Familiarity with computers  - required
• Previous experience using POS system - preferred
• Must be able to communicate effectively and tactfully in English, both written and verbal. -required  
• 18 years of age or older - required
• Must be able to stand for long periods of time and move quickly throughout the dining room. -required
• Excellent guest service skills: Professionalism and strong guest service skills, attention to detail and timeliness.
• Capable of multi-tasking. -required
• Must be able to lift up to 50 lbs. -required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 125554