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Hours Full-time, Part-time
Location 12920 SE 38th St
Bellevue, Washington

About this job

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
This position can be located at
T-Mobile's Corporate Offices in Bellevue, WA
or one of the following T-Mobile Call Centers:
  • Tampa, FL
  • Albuquerque, NM (Jefferson Center or Menaul)
  • Colorado Springs
  • Frisco, TX Data Center
*Relocation Is Not Available For This Opportunity*
Develop and deliver an exceptional Care and Sales Frontline system experience in support of enterprise strategy by applying deep subject matter expertise of systems and platforms to execute on programs and/orsystem-levelinitiatives. Apply understanding of a particular technical platform that serves a critical portion of the business to contribute to planning for scalability, sustainability, and future development of Care and Sales Frontline systems and solutions. Owns and drivescross-functionalissue resolution and critical problem management efforts impacting multiple lines of business and applications. Serve as a departmental lead for specific capital and operational projects; this role is ultimately responsible for all planning and preparation for any change that impacts the front-line system experience. Interact with departmental leadership teams and act as a liaison between cross-functional technical and Frontline organizations in support of system requirements, design strategies, and successful implementations from concept through launch, and ongoing production support.Preferred Qualifications
  • Strong knowledge of Customer Delivery methods and procedures
  • Proficient in SQL and Business Objects
  • Experience with software application development or support
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management,resultsfocus and inspirational leadership.
  • Manage the Care and Retail Frontline systems experience throughout lifecycle of cross-functional projects from onset through implementation and ongoing support; lead tasks teams to effectively overcome complex, cross-functional system issues
  • Communicate with leadership, business partners, and stakeholders on progress on strategy and/or existing cross-functional issues relating to the availability and functionality of our production systems
  • Evaluate,deliver,and contribute to the design of strategic solutions and architectural direction that improve the systems, user experience, and overall customer satisfaction
  • Own and approve technical documentation including integrated system process documents, impact assessments, business requirements, workflow documents, user acceptance test cases, and production support procedures
  • Define and communicate prioritization based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders' conflicts in priority
  • Prepare communications for executive and business sponsor audiences on user acceptance test status, system launch readiness, disruptive events, and issues summaries
  • Mentor, provide strategic and tactical direction, exert positive influence, and serve as an escalation resource
  • Participate in on-call rotation and be available for evening, night/weekend work, and travel
  • Also responsible for other Duties/Projects as assigned by business management as needed.
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.