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Hours Full-time
Location 240 Main St.
Black Hawk, Colorado

About this job

General Summary of Job Duties

Patrol the property while assisting guests and co-workers as required. Provide excellent customer service while performing asset protection duties.

 

Essential Job Responsibilities and Duties

  • Maintain a high quality of guest service according to The Lodge and Gilpin Casinos Mission Statement and F.A.S.T. Track Values Statement.
  • Protect casino assets including blackjack fills, slot support, BV drop, BJ/Poker drop, kiosk drop and emergency and final drops.
  • Responds to events in the casino including medical situations and other guest needs.
  • Writes and prepares guest and employee incident reports as necessary.
  • Responds to general support needs such as employee or guest escort, hotel issues, lost and found inquiries, employee injuries and safety issues.
  • Provides security for funds transported within the casino.
  • Prepares first report of injury (employee injuries).
  • Responds to valet accidents as needed.
  • Check IDs.
  • Property patrols.
  • Support of management for code 3s.
  • Other related duties including but not limited to complying with the following:  Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies and IRS reporting.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with management.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow employees and vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance to all scheduled shifts is considered an essential function of the job.
  • Arriving on time for all scheduled shifts is considered an essential function of the job.

A VALID COLORADO GAMING LICENSE IS REQUIRED

Requirements

WE'RE THE FUN PLACE TO WORK IN BLACK HAWK!

JOIN OUR TEAM!

          ** This position qualifies for our New Hire Bonus!!

          ** Competitive pay & benefits:  Medical / Dental / Vision

          ** Paid Vacation & Personal Time

          ** 6 Paid Holidays

          ** We promote from within - come grow with us!

          ** Discounted Bus Transportation - $5 per day round trip and Free Parking

          ** Employee Recognition Programs

          ** Annual Employee Events - Summer Picnic and Holiday Party

          ** 401(K) Company Contribution

          ** Employee Assistance Program