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Command Center Operator - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 400 Wegmans Market St Rochester, New York |
About this job
Description
Note to Candidate:
As an Communications Center Operator you will ensure the safety of our customers, employees and visitors at all of our facilities. In this role you will manage critical events with the greatest care and respect. Do you have a passion for people and thrive in an environment where quick thinking is a key part of your success? If you want to make a difference by helping others, in an job that ensures variety in your day, and the ability to work outside of a cubicle environment, this the ideal position for you!
With a strong emphasis on customer service, you will handle crisis and emergency situations providing clear, calm, and decisive direction in situations such as: medical and fire emergencies; life safety system irregularities; workplace threats and violence situations; motor vehicle accidents and environmental emergencies. Working with state of the art technology, you will also monitor and respond to radio requests, dispatching officers to all security and safety related customer-service calls and emergency situations. Utilizing your excellent attention to detail you will perform phone and email communication relating to: Life safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
To be successful in this role, you must have at least two years of related work experience and excellent computer skills, including Microsoft Office. You must also be able to maintain composure in ambiguous and stressful situations. We are looking for strong team players capable of making difficult decisions that affect the safety and wellbeing of others, who have a passion for providing incredible service. Candidates with a degree in Criminal Justice or a related field are preferred. Law enforcement or Emergency Services experience is preferred. Candidates will be CPR/AED/First Responder trained.
*** Candidates must be available to work days and afternoons, between the hours of 6:30am – 10:45pm. Must be available to work the entire length of the shift. We are a 24/7 Department. Candidate MUST be available to be scheduled to work Sunday-Saturday, including holidays.***
Alternative job titles include:
"Control Center Operator"
"Security"
"Asset Protection"
"Communications Center Operator"
Age Requirement: Must be 18 years or older.
Days/Hours Requirement: *** Candidates must be available to work days and afternoons, between the hours of 6:30am – 10:45pm. Must be available to work the entire length of the shift. We are a 24/7 Department. Candidate MUST be available to be scheduled to work Sunday-Saturday, including holidays.***
Note to Candidate:
- We are a 24 hours/day - 7 days a week department
- Must be flexible to be scheduled between the hours of 6:30am and 10:45pm
- Must be available weekends and holidays.
As an Communications Center Operator you will ensure the safety of our customers, employees and visitors at all of our facilities. In this role you will manage critical events with the greatest care and respect. Do you have a passion for people and thrive in an environment where quick thinking is a key part of your success? If you want to make a difference by helping others, in an job that ensures variety in your day, and the ability to work outside of a cubicle environment, this the ideal position for you!
With a strong emphasis on customer service, you will handle crisis and emergency situations providing clear, calm, and decisive direction in situations such as: medical and fire emergencies; life safety system irregularities; workplace threats and violence situations; motor vehicle accidents and environmental emergencies. Working with state of the art technology, you will also monitor and respond to radio requests, dispatching officers to all security and safety related customer-service calls and emergency situations. Utilizing your excellent attention to detail you will perform phone and email communication relating to: Life safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more.
To be successful in this role, you must have at least two years of related work experience and excellent computer skills, including Microsoft Office. You must also be able to maintain composure in ambiguous and stressful situations. We are looking for strong team players capable of making difficult decisions that affect the safety and wellbeing of others, who have a passion for providing incredible service. Candidates with a degree in Criminal Justice or a related field are preferred. Law enforcement or Emergency Services experience is preferred. Candidates will be CPR/AED/First Responder trained.
*** Candidates must be available to work days and afternoons, between the hours of 6:30am – 10:45pm. Must be available to work the entire length of the shift. We are a 24/7 Department. Candidate MUST be available to be scheduled to work Sunday-Saturday, including holidays.***
Alternative job titles include:
"Control Center Operator"
"Security"
"Asset Protection"
"Communications Center Operator"
Qualifications
Other:
- All offers of employment are contingent upon you taking and our evaluation of a background check and/or physical & drug screen
Age Requirement: Must be 18 years or older.
Days/Hours Requirement: *** Candidates must be available to work days and afternoons, between the hours of 6:30am – 10:45pm. Must be available to work the entire length of the shift. We are a 24/7 Department. Candidate MUST be available to be scheduled to work Sunday-Saturday, including holidays.***
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