Recruiter

We are looking for ... Part- Time Recruiter
 

Objective:
The Part-Time Recruiter is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruiter is expected to recruit, screen, hire, assist in training, and engage a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:                            

• Reflect the core values of P K B Investments, Inc as an independently owned and operated Home Instead Senior Care franchise. 
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Assist in development and implemention of new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.   
• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
• Follow the mandated Home Care Organization Written Directives in addition to maintaining and updating the Home Care Aide register,
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents that may be required.
• Schedule and conduct CAREGiver orientation and assist with training not limited to the training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution 
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Assist in the evaluating and updating all orientation and training materials as needed
• Plan and successfully execute all CAREGiver meetings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:  

• Conduct client/CAREGiver introductions as needed
• Perform any and all other functions deemed necessary

Critical Numbers:

• Maintain no more than  45% in CAREGiver turnover
• Maintain at least 70% in CAREGiver utilization 
• Maintain at least 20 numbers of CAREGiver Applicants each month
• Conduct 30 interviews each month 
• Hire 10 CAREGivers each month 
• Achieve 70 PEAQ® CAREGiver satisfaction scores
• Maintain compliance with Home Instead Senior Care Training Standards

Education/Experience Requirements:

• High school graduation or the equivalent 
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities: 

• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff

Knowledge, Skills and Abilities: 

• Must have an understanding of and uphold the policies and procedures established by PKB Investments, Inc d.b.a. an independently owned and operated Home Instead Senior Care franchise 
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively 
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines 
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work 
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone  
• Must have computer skills and be proficient in Excel and Word 
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.