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in Overland Park, KS

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About this job

  • Serve as the main point of contact for all guest requests and needs from 11:00 pm until 7:00 am.
  • Exhibit courteous hospitality at all times to guests and associates.
  • Have knowledge of hotel’s computer systems, troubleshooting breakdowns; calling for repairs; resetting system for next day.
  • Organized and detail oriented.
  • Running and distributing daily reports
  • Protects assets by ensuring and adhering to internal control policies and guidelines.
  • Perform all specific responsibilities for Front Desk associate.
  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
  • Prepares daily audit reports by collecting and summarizing activity, settlement and discrepancy data and trends; proofing and distributing reports.  Complete and acknowledge audit checklist.
  • Lock all doors at 11:00 pm.
  • Assist with breakfast buffet if requested.
  • Print guest histories for the day’s arrivals and review for preferences, problems, etc.  Provide to AGM/FOM for follow-up.