Business Segment Liaison – Sugar Land, TX

Position Description:

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.SM
 
This role will spend the majority of the day working with our staff to identify resolution to both simple and complex problems. When resolution is not readily available, this role will seek out the necessary individuals to resolve and then document for future reference.Training will be provided to become a Business Segment Liaison (BSL) which means you will be primarily responsible for onboarding new employees, acquiring access to systems and software as well as ordering equipment and also troubleshooting basic technical challenges with software and systems. You will maintain a supply SharePoint to receive and fill orders for supplies. You will also be asked to complete other administrative tasks as needed and challenged to find innovative solutions to streamline processes and improve efficiencies. You will work closely with the Project Management team and opportunities to stretch your skills into more direct project management will be available should you desire to seize them. You will be expected to communicate directly with a variety of internal customers and proactively surface issues and barriers to your supervisor.The right candidate for this role will be energetic and passionate about living Our United Culture. This position will serve as the first experience new employees have with the health plan and will be responsible for engaging our employees in their onboarding experience.Primary Responsibilities:

Possess strong professional verbal and written communication skills, as well as, organizational skills
Handle confidential information discretely and possess integrity, abide by the highest ethical standards and maintain a transparent and readily available audit trail
Must be flexible, willing to assist others and be diplomatic in stressful situations
Work independently and be a self-starter who can work within a changing environment
Ability to work as a team player with a positive attitude
Demonstrate strong customer service skills in a professional environment

Required Qualifications:

High School Diploma or GED required
Must be available to travel up to 25% to local offices within the Texas area
Must be available to work overtime as needed
Must be proficient with MS Office including Word, Excel, Outlook and PowerPoint
Experience troubleshooting technically related issues such as hardware, software or telephonic
1+ years of Administrative Support in a fast paced business environment
Experience with SharePoint
Experience with training or leading classroom activities or educational events
Preferred Qualifications:

Experience with Visio is a plus
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.