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in Plymouth, MN

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Hours Full-time, Part-time
Location Plymouth, MN
Plymouth, Minnesota

About this job

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference- Make yourself at home with us and start doing your life's best work.(sm)

Primary Responsibilities:

Hosting meetings with customers, typically the operations / management leadership of each business unit, to discuss issues of past incidents and future needs
Participating in high priority incident war rooms to provide a summary of the event and the remediation to leadership
Collaborating with SMEs in support of service ownership
Providing oversight and maintenance of standards documentation
Facilitating change management approvals
Specific Duties:

Operate within a framework to coordinate IT service delivery and incident management
Serve as cross-functional team lead to support all aspects of service ownership
Act as a Service Level Owner for some or all departmental services
Maintain interactions with SMEs to foster the advancement of all services
Participates/Leads internal service review meetings with departmental staff
Participates/Leads external service review meetings with business units
Collaborate with the business to define requirements and seasonal fluctuation in support of service delivery and support
Engage with the business to address service related issues
Collaborate with all teams within Network Services to ensure adequate platform representation
Support the continued improvement and generation of metrics to maintain appropriate measurements of all services

Requirements

Required Qualifications:

Undergraduate degree in applicable area of expertise or equivalent experience
3+ years of experience with IT Service management
3+ years of experience with Network Infrastructure Management and oversight
Strong verbal and written communication skills - including formal presentation experience
Intermediate proficiency in Microsoft Office tools
Proven track record of influencing without authority
Preferred Qualifications:

Previous Healthcare Industry experience
Familiarity with UHG organizational structure
Experience with Agile project delivery and methodologies
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.