Provider Service Advocate / Customer Service - Full-time / Part-time

Position Overview:

The Provider Services Advocate is responsible for responding to Provider telephone inquiries and for identification and elevation of issues to management.


Provide world class service to our providers by responding to provider issues and inquiries that are received via the telephone.

Review, research and respond to inquiries from Providers.

Identify issues based on provider inquiries and elevate those issues management.

Analyze database to identify problems / issues pertaining to claim processing.

Document computer system to track inquiry.

Meet departmental statistical world class goals

Complete miscellaneous assignments upon request.
Qualifications

Minimum of one (1) year experience processing UB92 & HCFA 1500 claims preferred.

Understanding of claim adjudication logic preferred.

Excellent customer service skills required.

Ability to read and interpret documents, such as medical reports, procedure manuals and complaint correspondence required.

Proficiency in Microsoft applications (MS Word / Excel) required.

Excellent verbal, written and interpersonal communication skills required.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.