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in Eden Prairie, MN

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Hours Full-time, Part-time
Location Eden Prairie, MN
Eden Prairie, Minnesota

About this job


Flexible? Friendly? Fast on your feet?  That's a great start.  Accurate?  Accountable? Self Directed?  These traits can take you places.  Our claims operations are the focal point of handling information about services patients receive and the way those services get paid.  It's complex, detailed work.  It's fast paced challenge.  It's a job that calls on you to be thoughtful, resourceful, team - driven and customer - focused.  To put it mildly, there is never a dull moment.
 
The Commercial Recovery / Resolution Supervisor will be overseeing daily operations and HR management of the Commercial Investigations team supporting External Clients. Supervisor would oversee a team of approximately 8-12 FTE’s.
 
Primary Responsibilities:

Supervising Commercial Investigations Team   
Monitoring inventories, facilitating meetings and managing staff performance
Handling any HR / disciplinary issues that arise
Communicating daily work direction
Resolving escalated issues
Attending meetings related but not limited Client, Fraud SIU, Legal Compliance, Team Meetings, one-on-ones with staff and performance management
Mentoring and staff development
Conducting interim and annual reviews
Monitoring quality and production standards
Reviewing inventory on a daily basis and allocating additional resources if needed
Manage reporting of inventory, receipts and production
Approving PTO request and ensuring proper staffing to meet inventory needs
Acting as a liaison between other departments within Optum and United HealthCare
Assisting  Manager with other duties during Manager’s absence
Communicating with other areas in Optum

Requirements


Required Qualifications:

2+ years of experience within  FWAE operations
An Undergraduate degree or (10) years of equivalent working experience 
Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
Ability to multi - task, remain focused and productive each day
Preferred Qualifications:

Post Pay investigations experience
Lean / Six Sigma
Advanced Excel experience
Supervisory Experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: FWAE, Lean, Six Sigma, Supervisor, Eden Prairie, MN, Minnesota