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Customer Service Rep - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Spokane, WA Spokane, Washington |
About this job
A Dental Insurance Provider is seeking enthuastic, passionate individuals for Customer Service Positions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
* Successfully complete the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
* Provide accurate and professional responses to all inquiries with a customer centric focus meeting our first call resolution standards of service.
* Demonstrate full engagement through day-to-day interactions and performance to enhance internal and external customer experience and satisfaction, peer relationships and the overall mission of WDS.
* Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
* Analyze problems and provide information/solutions.
* Thoroughly document inquiry outcomes for accurate tracking and analysis.
* Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
* Required to meet department goals and communicate clearly both written and verbally.
* Understand and preserve operational goals as well as drive and motivate fellow team members to accomplish them.
* Project a professional demeanor and exude confidence while utilizing established core values.
* Perform research on unclear items through use of available resources.
* Clear knowledge of product offerings and company policies/practices.
* Ability to multi-task, maintain workloads efficiently, and prioritize assignments appropriately.
* Stay apprised of and maintain proficiency on all policies/guidelines and system functionalities.
* Attend meetings and training sessions, appropriately participating in a positive, professional and open minded manner.
* Escalate concerns in a professional manner, following proper channels, provide options and solutions if applicable.
* Perform similar duties as assigned by Supervisor.
Interseted Applicants please apply with Resume, References and Cover Letter
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.