Consumer Analytics Senior Analyst - Eden Prairie, MN

Position Description:
 


Energize your career with one of Healthcare’s fastest growing
companies.  

 

You dream of a great career with a great company - where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it’s a
dream that definitely can come true. Already one of the world’s leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.

 

This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.

Positions
in this function analyze and monitor the existing business and
competitive landscape and provide support for strategic marketing
initiatives. Positions manage and develop primary research (surveys,
focus groups, etc.) associated with customers, members, brokers,
products, advertising, and brand.Perform sophisticated analyses on Net Promoter Scores and evaluate the impact of these scores on business KPIs
 Primary Responsibilities:
Evaluate and analyze Net Promoter Score data to find correlations with business KPIsEvaluate NPS key driver analyses request and provide insights back to the businessDevelop roadmap of how the various NPS analyses become part of broader consumer experience analytics ecosystemCreate and deliver standard consumer insights around NPS related to consumer profiling to key stakeholdersDevelop predictive models based on NPS results that demonstrate the impact of employing strategies to influence the scoresUndertake rigorous and meticulous data analysis to
extract and distill key population insights that will be consumed by
functions such as business strategy, product marketing, and consumer
marketingWork Skills/Experience: 

Ability to query databases and perform statistical analysis; strong understanding of statistics and statistical theory Strong communication skills (written and verbal); ability to present communication plans to customersHighly evolved problem-solving skills and adept at understanding and resolving unstructured problemsStrong team player, adept in multi-taskingActively works to resolve project challenges and facilitates knowledge transfer between team members
Personality/Work Culture Fit:

Creative strategist with ability to execute plans with strong attention to detail
Works independently with minimal directionHighly motivated with ability to work in a fast paced, changing environmentAbility to build and maintain strong internal relationships with various cross functional areasComfortable and adept at working in large organizations with matrix organization structures.Champions innovation and change across the organization.

Required Qualifications:
Bachelor’s Degree (or higher)1+ year of statistical modeling experience in applications such as SAS, Stata, or SPSS.Knowledge of extracting and developing key consumer insights within a populationProficiency in distilling insights and presenting to business leadershipExperience utilizing both qualitative analysis (e.g.,
content analysis, hypothesis testing) and quantitative analysis
techniques (e.g., cluster analysis, inferential statistics)
Preferred Qualification:
Healthcare industry experience
Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make the health system work better for everyone. So when it
comes to how we use the world's large accumulation of health-related
information, or guide health and lifestyle choices or manage pharmacy
benefits for millions, our first goal is to leap beyond the status quo
and uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds and
most advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer
and all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.