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Hours Full-time, Part-time
Location Minnetonka, MN
Minnetonka, Minnesota

About this job

The Senior Business Analyst is responsible for the design, build, implementation and maintenance of the IEX workforce management solution - BackOffice solution.  The individual in this position will work closely with the business to identify business requirements and translate into technical requirements and design documents.  In addition, the Senior Business Analyst will analyze data generated from the system in order to identify trends and recommend process changes.
 
 
Primary Responsibilities: 


Identify business processes and work activities to be tracked using the workforce management solution

Identify business requirements and translate into technical design documents

Build the user interface functionality based on the technical requirements document

Execute testing, QA and production roll out of the solution and subsequent enhancements

Develop, implement and analyze system reports identifying trends and opportunities for operational improvements. Create recommendations for review by business operations

Requirements

Required Qualifications: 


Expert level experience in Excel / Microsoft Visual Basic Macros

Advanced Database experience with MS Sequel or Oracle

2+ years of experience developing custom reports using business database reporting, such as Crystal reports, Cognos, or Microsoft Business Objects

2+ years of experience with IEX workforce management solutions

3+ years of proven ability to take business process flows and translate them into technical design application language

3+ years of experience in process / workflow documentation and the ability to evaluate business processes and identify opportunities for improvement

Excellent communication, time / project management, problem solving, organizational, and analytical skills
Preferred Qualifications:


Undergraduate degree or equivalent experience

Working knowledge of at least one object-oriented programming language, such as C#/C++, Java

Experience within a Contact Center environment, with knowledge of call center technology and workforce management
 
Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 6 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)

 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Business Analyst, Analyst, business analysis, Senior Analyst, QA, business process, business operations, SQL, Sequel, Oracle, reporting, telecommute, telecommuter, telecommuting, remote, travel, work from home