Recruitment and Engagement Coordinator

Are you an innovative individual who can encourage and inspire others?  If so, help us to recruit and build a team of world-class CAREGivers to enhance the lives of aging seniors in our community.


Objective:
The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment of CAREGiversSM. The Recruitment and Engagement Coordinator is expected to recruit, screen, hire, train, and engage a staff of CAREGivers in order to provide the highest quality service to clients.
 
 
Primary Responsibilities:                                                                               

• Reflect the core values of V S Erato Home Care LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Senior Care Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
• Prepare and publish the monthly newsletter within the deadline
• Evaluate and update all orientation and training materials as needed
• Plan and successfully execute all CAREGiver meetings
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
   
  Secondary Responsibilities: 
• Conduct client/CAREGiver introductions as needed
• Conduct Service Inquiries and Care Consultations as needed
• Perform any and all other functions deemed necessary
   

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Work experience in the eldercare field is a plus. CNA’s and others familiar with caregiving and personal care for the elderly are encouraged to apply.Applicants without relevant professional experience in the eldercare industry must be willing to learn all skills required of our CAREGivers and be willing to demonstrate skills with clients to provide hands-on training when necessary.
• Must possess a valid driver’s license
   
  Supervisory Responsibilities:
• This position will be responsible for overseeing all of the functions performed by the CAREGiver staff
   
  Knowledge, Skills and Abilities:
• Must have an understanding of and uphold the policies and procedures established by V S Erato Home Care LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills

 
 

Each Home Instead franchise is independently owned and operated.