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in Phoenix, AZ

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Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

Insurance Hotel Liaison

Exciting full time opportunity with our fastest growing new division!

Monday - Friday, hours to be determined.

**Our offices are located just off the I-17 at the Dunlap exit near the Metro Center**

Best Candidates Have These Qualifications:

  • Sales and/or hospitality reservation experience preferred
  • Two years college experience or equivalent business related experience preferred
  • Siebel and GDS experience a plus
  • Strong communication, customer service and problem analysis skills
  • Strong follow-up skills
  • Highly motivated and detail oriented, with the ability to work independently while managing multiple tasks
  • Ability to adapt to an ever changing, high energy, high volume environment

Insurance Hotel Liaison Role Description:

The insurance hotel liaison is responsible for delivering superior customer service while working with insurance claims adjusters and their clients to secure hotel accommodations and setting up billing with hotels for displaced insurance clients.

What your Day Looks Like:

  • Work with preferred hotel providers requesting availability and rate information
  • Intake of hotel reservation information from insurance claims adjuster, account manager or directly from client
  • Perform accurate data entry of the reservation in OSCAR, Siebel, and other systems as required
  • Prepare related documents to send to clients and hotels
  • Communicate clearly with customers on the telephone, maintaining a professional demeanor
  • Deliver superior customer service to both Oakwood's internal and external customers
  • Type, talk and engage the customer simultaneously while creating interest for Oakwood's services and benefits. Ability to handle multiple computer programs while speaking with clients.
  • Manage high volume of hotel requests coming through internal systems, email and phone
  • Display positive and energized demeanor and behavior that consistently demonstrate a "can do attitude"
  • Prepare documentation and maintain accurate records for monthly reports or as needed

Insurance Housing Solutions is the premier resource for insurance professionals and displaced policyholders seeking emergency housing assistance with the highest levels of reliability and customer service. Insurance Housing Solutions provides unparalleled strength and responsiveness, more than 50 years of experience and access to the broadest inventory of hotels, apartments, homes, condos, mobile homes and more. We are ready 24/7/365 to respond instantly, place successfully and support thoroughly. No matter the circumstance, Insurance Housing Solutions has the experience to deliver a compassionate, skilled solution.

Oakwood Worldwide's Benefits:

We are pleased to offer a competitive base salary, medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.