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in New York, NY

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Hours Seasonal Full-time, Seasonal Part-time
Location New York and Surrounding Areas
New York, New York

About this job

SYKES is looking for seasonal Customer Services Representatives that want to work from the comfort of their own home! You might have heard about us on the radio or on TV and wondered what we do. When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

 

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us. We’re looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly.

 

In this position you will use your empathy, patience and resilient nature to resolve issues.  You will be providing support to customers of a nationally known online retailer.  You will be doing order support, product selection guidance and troubleshooting, all while maintaining a strong brand presence with all customers.  Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.   

 

This is the right job for you if you’re able to:

  • Be comfortable speaking on the phone and are able to use a computer efficiently
  • Empathize and be friendly with people you’ve never met
  • Use logic and solve problems
  • Be part of a team

 

What you receive in return

  • Health benefits
  • Career advancement opportunities / Promotion from within
  • 401K
  • The ability to work from home and flexible scheduling
  • Pay Rate $9.00/hour

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Home Office Requirements:

  • Personal computer with monitor, speakers and anti-virus software
  • Subscription to high-speed, hard-wired, bi-directional Internet connection
  • 2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls.
  • Analog landline that meets one of these requirements:
    • Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home.
    • Cable – phone service from a Cable TV service provider
    • Fiber-Optic – phone line provided by a local phone service.