Customer Service Representative

Job Duties

Personally support every customer to “Own it”.

Customer Care & Service

Drive Sales through building authentic relationships with customers

Assist customers on the showroom floor

Accept & process current customer payments

Assist with store sales by in store marketing

Input customer information into the store computer for new lease agreements

Update customer information & account status in the store’s computer system

Manage cash transactions with customers

Administrative Assistance

File & maintain customer folders and records

Answer incoming telephone calls

Maintain regularly mailing campaign

Process order forms and references

Additional duties

Maintain the appearance & organization of the customer transaction counter

Assist in the maintenance of the showroom through cleaning, organizing & merchandising

Additional duties as assigned by management

Job Requirements

High school diploma or equivalent

Excellent interpersonal skills are required for daily customer contact

Working knowledge of electronic products (appliances, computers, etc.)

Strong sales skills- showroom and telephone

Position may require lifting up to 50 lbs. without help

Excellent telephone manners

Strong communication skills

Strong computer skills

Maintain professional appearance

A criminal background investigation is required