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Operations T1 Team Manager - Full-time
| Hours | Full-time |
|---|---|
| Location | Simpsonville, SC Simpsonville, South Carolina |
About this job
Description
Essential Duties
* Effectively manage resources to ensure delivery of quality customer service.
* Provide guidance and support to a team of agents to ensure organizational objectives are met.
* Develop career/job skills of team members.
* Conduct one-on-one and group coaching sessions with team members and provide additional feedback/coaching as needed.
* Communicate information effectively and in a timely manner.
* Provide team performance reports to management staff.
* Other duties as assigned.
Qualifications
Qualifications
* 2-3 years previous call center supervisory experience strongly preferred
* Ability to work a flexible schedule.
* Proficiency in computer use.
* Demonstrated ability to make responsible business decisions.
* Excellent verbal/written communication skills.
* Ability to coach/develop others for improvement.
* Demonstrated ability to set and accomplish goals and multi-task within time constraints.
* Excellent problem solving and analytical skills.
* Motivation to lead a team of agents to success.
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