You might also like
in Des Moines, IA
Fraud Investigator 08.29.16 - Full-time
Hours | Full-time |
---|---|
Location | Des Moines, IA Des Moines, Iowa |
About this job
Description
You will be responsible for reviewing potentially fraudulent credit card transactions. You will be responsible for reviewing and researching customer accounts that demonstrate potentially suspicious activity from a variety of reporting sources which generate transactional alerts. Fraud Investigators will have client contact via outbound calls to customers who could be affected by the possible fraudulent transactions. Fraud Investigators will also take inbound phone calls from customers and/or operational departments within the client group to assist customers. Approximately 80% of the representative's day is spent at a computer terminal doing research. Approximately 20% of the representative's day is spent performing customer contact functions.
This is a full-time, regular employment opportunity with Global Receivables Solutions (An Alorica company) - this position has a starting wage of $11.00 per hour. ALL CANDIDATES MUST BE ABLE TO PASS A CRIMINAL BACKGROUND SCREEN AND DRUG SCREEN. ALL CANDIDATES MUST BE ABLE TO FURNISH PROOF OF HIGH SCHOOL DIPLOMA OR GED COMPLETION. Please apply at www.aloricajobs.com and apply for job #110560
Qualifications
Minimum Education and Experience:
* High School Diploma or GED required; graduation from a college with an Associate's degree preferred
* Customer service experience
* Phone related customer service
* Familiarity with Microsoft Windows, Word, and Excel applications
* Other client specific requirements as necessary
Knowledge, Skills and Abilities:
* Knowledge of product/procedures
* Ability to use phone and computer systems
* Customer Service skills
* Strong interpersonal skills
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Patience/empathetic
* Mental Acuity
* Conversational
* Confident/Assertive
* Demonstrate a positive attitude