Customer Care - Fitness Specialist - Full-time

Description

GET TO KNOW ALORICA.

Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.

Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.

Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.

Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

The position is responsible for understanding Membership Polices, resolving and responding to elevated member issues via phone, email, or mail by clarifying the nature of the complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure satisfactory resolution.

While performing the functions of this job, the Member Care Specialist will be required to interact with members, club/field personnel, off-site call center vendor employees and management as required.

Alorica offers:

Paid, Ongoing Professional Training

Competitive Pay

Flexible schedules

Limited Medical/Dental/Vision

Tuition Reimbursement

Flex Spending Accounts

Life Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Advancement Prospects

Bonus Opportunities

Qualifications

• 6 Months of customer service preferred with a responsibility to resolve non-standard customer issues
• High School Diploma or GED; some college preferred
• Must be able to comprehend and process information quickly
• Must possess excellent communication skills both verbal and written
• Excellent problem solving and reasoning skills while demonstrating accuracy and thoroughness instantly

As an Alorica associate, you not only work for our organization-you also work for the clients we serve. Whether you're providing customer care for a well-known satellite services provider or a Fortune 100 financial giant, a career at Alorica allows you to explore a range of fascinating industries and proudly represent some of the world's leading brands.

We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica's benefits program is a vital component of your total compensation package, providing a firm foundation for today-and ensuring you and your family a healthier, brighter tomorrow.

Benefits include Medical/Prescription Coverage, Dental Coverage, Vision Coverage, Health Care Account, Dependent Care Account, Survivor/Disability Benefits, 401(k), Tuition Reimbursement, Employee Recognition Programs, Employee Referral Bonus, Direct Deposit, and much more!

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.