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Hours Full-time, Part-time
Location 163 Highland Ave
Needham, Massachusetts

About this job

Position Summary: Responsible for maintaining accurate inventory controls through adherence to company guidelines and policies. Provides exceptional customer service, with a focus on creating a customer centric environment. Coaches to ensure accuracy of inventory and proper back room operations. 

General Purpose: Customer Service, Inventory controls, Back-Room Operations, Merchandising and signing standards. 
Customer Service, Inventory controls, Back-Room Operations, Merchandising and signing standards. 

Role Qualification: 
Exhibits exceptional customer service at all times 
Juggles many priorities and is able to multi task effectively with limited or no supervision 
Utilizes operational activity to comfortably connect with customers and create a customer centric environment 
Embraces Staples values; Own it, Say it like it is, Be caring, Keep it simple, and Work together during every shift 
Exhibit sound judgment and ethical behavior at all times 
Position Responsibilities: 
Process accurate and efficient inventory controls; 
Zero Balance 
Return to Vendor 
Return to Warehouse 
Cross Channel Returns 
Reserve online pick up in store 
Delivers exceptional customer service 
Responds resourcefully to customer requests and concerns 
Ensures back of house operations and truck process are consistent to company standards to maintain stock levels effectively 
Understands and utilizes basic selling skills to properly engage and present solutions to our customers 
Provide an inviting environment for the customers by maintaining a neat and clean store 
Performs front end responsibilities such as cashier, returns, online reservations while maintaining operational standards 
Adhere to all company policies procedures & safety standards 
Perform other related duties as assigned 

Requirements

Qualifications 

Basic Requirements: 
Able to work a flexible schedule 
High School diploma or equivalent 
Must be able to lift, push, pull up to 100lbs 
Preferred skills and experience : 
Customer service experience in a retail environment 
High attention to detail and managing execution 
Strong analytical skills 
Cashier experience 
Key holder experience preferred 
Reporting to this person: No direct reports 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.