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in Dallas, TX

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Hours Full-time, Part-time
Location Dallas, TX 75252
Dallas, Texas

About this job

Do you love....to create a positive customer experience?

Are you energized by....the challenge of engaging and connecting with customers?

Do you enjoy....providing personalized and creative solutions to customers' needs?

Our Customer Advocates build and strengthen customer loyalty by finding the right solutions to our Customer’s needs. As Card Services Advocates, you assist Kohl’s charge customers with account maintenance updates and questions, assist store Point of Sale Associates with referrals or questions related to the Kohl’s charge through a variety of channels, and take action on customer accounts within compliance guidelines.

Our Card Services Customer Advocate:
• Builds strong customer relationships through delivering excellent Customer Service • Takes ownership of the customer experience
• Adapts service approach to meet customer’s unique needs
• Strengthens customer commitment through delivering positive outcomes
• Actively listens to customers’ needs to provide appropriate and timely resolution
• Assess customer issues through asking probing questions
• Listen for cues to tailor the interaction and better serve our customer Builds customer confidence through creative problem solving
• Recommends appropriate solutions for the situation
• Applies available resources to satisfy customer needs
• Negotiates win-win resolutions on the first contact Delivers consistent customer experience through attention to detail
• Applies policy and procedure accurately
• Performs job duties with high degree of accuracy
• Consistently follows compliance guidelines
• Documents customer interactions for efficient resolution

Position Highlights:
Start Date: October 10th 2016, Orientation 9:00am-5:00pm

Training schedule: 3 weeks Monday-Friday - 9am - 6pm

Must be able to work Tuesday - Saturday or Sunday - Thursday with a start time from 1:00pm - 3:00pm until 10:00pm

Must be available to work Saturdays both Sundays during peak season
The day after Thanksgiving (Black Friday) is a required work day
Potential to work a 6 day work week with short shifts during the holiday season
Holidays may be required and scheduling hours may be outside of your normal work schedule

*This position has a STRONG possibility of going permanent after the holidays based on individual performance*