Service Coordinator - Pittsburgh

Position Purpose: The Service Coordinator is responsible for managing the services process in the branch in addition to SAP/Care Customer tickets. The Coordinator will work with the Customer Service Center, field managers and installers to schedule services, meet customer expectations and resolve customer service issues.

 Major Tasks, Responsibilities & Key Accountabilities:
40%-Schedule open services with customers and installers. 10%-Place product re-orders when needed and track to ETA to schedule services. 10%-Open new service orders for customers that call in. 20%-Manager services to resolution on a daily basis by using reports and communicating with customers, installers and the Customer Service Center. 10%-Close completed services by making completion calls to customers to confirm satisfaction. 10%-Responsible for resolution of SAP/Care Customer tickets by contacting customers and working with field installation teams and Customer service Center to resolve issues.

Nature and Scope: This position reports to Branch Installation Manager This position has no Direct Reports.

Environmental Job Requirements:  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel: Typically requires overnight travel less than 10% of the time.

Standard Minimum Qualifications:
 Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass pre-employment test if applicable.

Education Required:  The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Physical Requirements:  Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.