Human Resource Director I of Customer Care

JOB SUMMARY

Responsible for implementing and managing human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. Partner with Leadership to support and implement effective short and long term strategies to attain organizational objectives. Combines HR mastery and Industry knowledge to appropriately evaluate and resolve complex HR issues within a fast paced and changing business environment. Manage a large and geographically dispersed employee base.


MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently. Provide consultative support to managers and supervisors.
• Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company.
• Provide guidance to ensure the integrity of the performance management program and the development of employees.
• Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support.
• Manage organizational change.
• Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies.
• Oversee timely and accurate payroll processing and commission reporting.
• Conduct employee investigations and oversee all escalated employee issues, including ethics point reports.
• Establish local procedures to ensure compliance with Company and regulatory agency requirements.
• Hire, train and manage performance and development of direct reports.
• Oversee Human Resources communications.
• Participate in enterprise wide taskforce initiatives.
• Monitor processes and ensure accurate maintenance of employee files and HRIS database.
• Review and oversee unemployment and workers compensation claims.
• Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment
• Participate in budget planning and manage departmental expenses.
• Manage Labor Relations Programs, coordinate and participate in Labor Relations Negotiations as needed.
• Support Merger and Acquisition activity working closely with the Corporate Shared Services Team.
• Perform other duties as required.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to communicate orally and in writing in a clear and straightforward manner.
• Ability to communicate effectively with executive management and company personnel.
• Ability to effectively delegate and develop team members.
• Ability to effectively plan/manage/lead projects.
• Ability to supervise the work of others.
• Ability to mentor, develop and motivate team members to the success of the department and business.
• Ability to deal with the public in a professional manner.
• Ability to maintain confidentiality of information.
• Ability to analyze and interpret data in order to build a business case.
• Ability to make decisions and solve problems while working under pressure.
• Strong PC skills and MS Office skills.
• Ability to prioritize and organize effectively.
• Ability to show judgment and initiative and to accomplish job duties.
• Ability to work independently.
• Strong Business Acumen.
• Demonstrated negotiating skills.
• Advanced knowledge of local, state and federal employment laws and procedures.
• Advanced knowledge of recruitment trends and technologies.
• Advanced knowledge of wage and hour laws.
• Advanced project management skills.
• Strong communication skills including public speaking
• Advanced knowledge of staffing and employment practices.
• Advanced knowledge of employee relation's procedures and applicable law.
• Advanced Knowledge of broadband services industry/subscription based business model.

Education

• Bachelor's degree in human resources, business, or organizational behavior or related field, Master’s Degree Preferred.
• Certifications for Human Resource Professionals (PHR, SPHR) preferred

Related Work Experience

• 5-7 years Human Resource Generalist experience in a multi-location environment.
• 3 plus years management experience.

WORKING CONDITIONS

• Office environment
• Travel required

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.