Active Specialist - Old Navy - Tower Shops

.

At Old Navy, we love our employees! As one of the world’s largest apparel brands we take pride in making fashion accessible to every family. We have a fast-paced and empowering environment that allows our strengths to come together for our customers. As a part of Gap Inc., everyone at Old Navy shares in the power of our family of global brands committed to bringing American style to the world. Even more, Gap Inc. has always inspired us to Be What’s Possible through giving forward, not just giving back, to our communities.

Performance Activewear is a quickly growing category at Old Navy. As an Active Specialist, your passion for an active and healthy lifestyle will give you instant credibility enabling you to build a community of loyal customers while driving sales. In this role, you are empowered to create memorable shopping experiences for our customers while outfitting them in Old Navy clothing and accessories, particularly Performance Activewear. Your contagious energy and enthusiasm for your job will help you build lasting relationships, grow in your career, and contribute to Old Navy’s long term success.



Successful Active Specialist Behaviors:

• Model Old Navy Brand Associate Standards: I am Ready, I am Approachable, & I am Urgent.
• Demonstrate Old Navy Active Specialist Differentiators: I am Proactive, I am Resourceful, & I am Exciting!
• Communicate technical features, product attributes, and Old Navy value to customers.
• Encourage customers to shop Performance Activewear across all Divisions.
• Invite Customers to try on product in the fitting room and suggest additional items. Connect with customers by asking open-ended questions, suggest additional items, and invite them to try on.
• Invite customers to open an Old Navy credit card and maximize its benefits and rewards.
• Leverage all CEM initiatives to increase customer loyalty to the Old Navy brand.
• Gather anecdotal feedback from customers and communicate it to Field and HQ business partners.
• Utilize Brand direction and merchandising resources to frequently update product placement and visual displays.
• Drive all Merchandise Handling SOPs: Sign to Sell, Mark to Move, and Door to Floor.
• Provide a neat, clean, organized, and safe shopping environment for our internal and external customers.
• Build a new community of loyal Old Navy customers through your connections in your local Active community.
• Understand and follow all company-defined policies and procedures.
  

Knowing the Activewear Competition:

Because we want to grow our Market Share in Performance Activewear we need to know who our competitors are, what products and services they offer, and why customers choose them over Old Navy. Your knowledge of the competitive landscape will enhance your ability to sell our products while building a community of loyal Old Navy customers.

Providing our customers with an optimal shopping experience is our #1 priority. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.

• Ability to effectively communicate with customers and team members
• Ability to lift and carry up to 50 pounds
• Ability to effectively maneuver around the salesfloor and stockroom
• Ability to sell and demonstrate strong customer focused service on and off the salesfloor
• Ability to outreach outside of the store and within the community
• Ability to work a set schedule designed to meet the needs of the business
• Ability to attend periodic meetings and training classes outside of normal availability
• Ability to work with/around cleaning chemicals