Customer Service Representative - Full-time

Position/Skills Requirements:
Strong desire to 'Help Seniors Live Healthier Lives'
Excellent Telephone Etiquette
Ability to handle high call volumes
Ability to handle sensitive and confidential information
Attention to detail and quality-oriented
Excellent listening and customer service/interpersonal skills
Confident and positive attitude
Ability to troubleshoot technical issues with little guidance
Exceptional conversational and problem solving skills
Strong relationship management skills
Must be able to multitask and be able to diffuse difficult situations
Must have good computer skills
Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
Work on special projects and/or non-phone work to complete as directed.
Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed.
Flexible and adaptable


We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica's benefits program is a vital component of your total compensation package, providing a firm foundation for today-and ensuring you and your family a healthier, brighter tomorrow.
Benefits include Medical/Prescription Coverage, Dental Coverage, Vision Coverage, Health Care Account, Dependent Care Account, Survivor/Disability Benefits, 401(k), Tuition Reimbursement, Employee Recognition Programs, Employee Referral Bonus, Direct Deposit, and much more!
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.

D/V/F/M EOE. All your information will be kept confidential according to EEO guidelines